Returns & Exchanges
We want you to love your pennants, flags, and banners as much as we do. If your order isn't quite right, we offer returns and exchanges on all non-custom items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original condition.
Ship It Back
Drop off your package at any authorized carrier location; we will track the shipment as it makes its way back to our Buffalo, NY headquarters.
Receive Refund or Exchange
After our team inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing